Terms & Conditions — Optical Express

Website: https://opticalexpress.com.bd/ 

Effective Date: 01 November 2025 | Last Updated: 19 September 2026

These Terms & Conditions (“Terms”) govern your use of the website opticalexpress.com.bd (the “Website”), our social-media stores (Facebook, Instagram, WhatsApp), and purchases from Optical Express (“Optical Express”, “we”, “us”, “our”), a retail eyewear business operating in Bangladesh with showrooms at Kakrail, Dhaka and Rayerbag, Dhaka.

By accessing the Website or placing an order, you agree to these Terms, our Privacy Policy, and our Returns, Refunds & Exchange Policy (together, the “Policies”). If you do not agree, please do not use our services.



  • Definitions

  • “Customer/you” — any person browsing the Website or purchasing from us.
  • “Ready-made products” — frames, non-prescription sunglasses, contact lenses, accessories sold as-is.
  • “Custom/made-to-order products” — any lens manufactured or customised to your prescription or specification (power lenses, progressive/Varilux, Eyezen, Crizal, Transitions/ZEISS PhotoFusion, tinted/polarized power lenses, power sunglasses).


  • Eligibility & Accounts

  1. You must be at least 18 years old to place an order; orders for minors must be placed by a parent or legal guardian. 2.2 You are responsible for the accuracy of your account, contact, prescription, and delivery information, and for keeping your password confidential. Notify us immediately of any unauthorised account use.


  • Products, Prescriptions & Eye-Care Disclaimer

3.1 Product information: We strive for accurate descriptions, images, specifications, and prices, but minor variations (colour rendering, measurements) may occur. Branded products (Essilor, ZEISS, Ray-Ban, Oakley, Hugo Boss, Acuvue, etc.) are described per manufacturer information. 3.2 Prescription responsibility: For custom lenses and contact lenses, you must provide a valid, accurate prescription (including PD where required). We manufacture exactly to the prescription/specification you confirm — we are not liable for errors originating from incorrect, expired, or incomplete prescriptions supplied by you (see Returns Policy §3). 3.3 Eye-care disclaimer: Website content, lens guides, and staff advice are general information only and not medical advice. Always consult a qualified ophthalmologist/optometrist for eye examinations and contact-lens suitability. Contact-lens wear and care must strictly follow professional guidance; discontinue use and seek care if you experience discomfort, redness, or vision changes. 3.4 We may refuse or cancel orders requiring prescriptions that appear invalid, unsafe, or outside manufacturable ranges, with a full refund of amounts paid.


  • Orders & Contract Formation

  1. Browsing, adding to cart, or placing an order is an offer; a contract is formed only when we confirm/accept your order (via website status, SMS, phone, WhatsApp, or email) and receive applicable payment/ advance. 4.2 We may cancel or limit any order (suspected fraud, pricing error, stock unavailability, unmanufacturable prescription) and will refund

any amount paid. Custom-lens orders may require an advance payment before production begins. 4.3 Bulk/corporate orders may be subject to separate written terms.


  • Pricing, Payments & EMI

5.1 All prices are in Bangladeshi Taka (BDT/৳) and include VAT/taxes; delivery charges are shown at checkout (or confirmed on phone/WhatsApp orders). 5.2 Accepted payment methods: Cash on Delivery (COD), bKash, Nagad, Rocket, debit/credit cards, bank transfer, EMI via (provider). Online payments are processed by third-party gateways; we are not responsible for gateway downtime, but will assist with verification. 5.3 Advance for custom lenses: made-to-order lens jobs require 50% advance; the advance is non-refundable once production starts, except for our error/defect. 5.4 Obvious pricing or promotion errors may be corrected or cancelled with a full refund; loyalty points/coupons have no cash value and cannot be combined unless stated.


  • Delivery

6.1 We deliver all over Bangladesh via our own logistics/courier partners. Estimated timelines: Inside Dhaka 24–72 hours; Outside Dhaka 3–5 working days; custom-lens orders 5–10 working days — these are estimates, not guarantees. 6.2 Risk of loss passes to you upon delivery/handover. Please inspect your parcel at delivery and report damage/shortage within 48 hours with photos (see Returns Policy §5). 6.3 Incorrect addresses, unreachable recipients, or repeated failed delivery attempts may incur re-delivery fees or order cancellation (custom-lens advances remain non-refundable once in production).


  • Cancellations, Returns, Refunds, Warranty

Governed by our Returns, Refunds & Exchange Policy, which forms part of these Terms. Key points: 7-day returns for eligible ready-made products; custom prescription lenses are non-returnable except for our error/defect; contact-lens hygiene rules; 15 Days limited manufacturing warranty. Policy page here.


  • Acceptable Use

You agree not to: (a) misuse the Website (hacking, scraping, transmitting malware); (b) place fraudulent orders or abuse returns/ refunds; (c) submit false prescriptions or impersonate others; (d) post unlawful, defamatory, or infringing content in reviews/messages; (e) resell our products using our branding without authorisation. We may suspend accounts or refuse service for violations.


  • Intellectual Property

  1. The Website’s design, text, images, logos, and the “Optical Express” brand are our property (or licensed to us) and protected by law. You may not copy, reproduce, or use them commercially without written permission. 9.2 Third-party trademarks (Essilor®, Varilux®, Crizal®, Transitions®, Eyezen™, ZEISS®, Ray-Ban®, Oakley®, etc.) belong to their respective owners; references are for genuine-product description only. We do not sell counterfeit products — report any concern to us immediately.


  • Promotions, Gift Items & Reviews

  1. Promotions, discounts, and vouchers are subject to stated validity, stock, and per-customer limits, and may be withdrawn for abuse. 10.2 By submitting reviews, photos, or testimonials, you grant us a royalty-free right to display them on our Website/social media (we may moderate or remove content at our discretion).

  • Limitation of Liability

  1. To the maximum extent permitted by law, our total liability for any order is limited to the amount paid for that order. 11.2 We are not liable for indirect or consequential losses (e.g. loss of profit, missed events), courier delays beyond our control, gateway failures, or issues arising from incorrect customer-supplied data. 11.3 Nothing in these Terms excludes liability that cannot be excluded under Bangladeshi law, including your statutory consumer rights.


  • Indemnity

You agree to indemnify and hold Optical Express harmless against claims, losses, or costs arising from your breach of these Terms, misuse of products (including improper contact-lens use), or submission of false information.


  • Force Majeure

We are not liable for delays or non-performance caused by events beyond reasonable control (natural disasters, pandemics, strikes, government actions, internet/telecom outages, courier disruptions). Affected orders will be fulfilled, rescheduled, or refunded as appropriate.


  • Governing Law & Disputes

  1. These Terms are governed by the laws of Bangladesh. 14.2 We will first attempt to resolve disputes amicably — contact us at 01301999802 / contact@opticalexpress.com.bd. Unresolved disputes shall be subject to the jurisdiction of the competent courts of Dhaka, Bangladesh, without prejudice to your right to complain to the Directorate of National Consumer Rights Protection.


  • Changes to These Terms

We may update these Terms (prices, services, legal requirements) by posting the revised version with a new “Last Updated” date. Orders already confirmed remain governed by the Terms in force at confirmation.


  • Contact

Optical Express